Forgotten EBT PIN

What if I forget my PIN or want to change my PIN?

If you forget your PIN to access your account, or if you want to change the PIN for other reasons, there are two ways this can be done. You can go to a designated local county public assistance office that has PIN selection equipment and select another PIN, or you can call the toll-free customer service telephone number at (877) 328-9677 to select another PIN over the telephone. Either way, you will need to provide identifying information. When your PIN is changed, you will continue using your current EBT card; a new card will not be provided unless you request a new card.